In accordance with the European Data Protection Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), AKENA FRANCE is committed to protecting the personal data of the persons concerned.

The purpose of this personal data processing policy is to inform users of the AKENA.COM website about the various products offered on the aforementioned site: conservatory, house extension, pergola, bioclimatic pergola, carport, pool house, pool enclosure.

 

What data is collected?

The following data may be processed:

  • First name(s), Surname(s), Title
  • Postal address, postcode, city, country
  • Landline and/or mobile phone number, email address
  • Electronic identification data available on your devices (cookies or IP addresses)
  • Activity data on the AKENA website (actions carried out, date of visit, type of pages visited, etc.)

 

When is this data likely to be collected?

Our users' personal data may be collected:

  • When browsing our website
  • When requesting a quotation on our website
  • When filling in a form on our website
  • When accepting to receive a catalogue or commercial offers
  • When participating in competitions on our own website or on partner websites
  • When requesting a quotation in-store
  • When ordering our products from your home or agency
  •  

Why is this data collected?

Data is collected for various reasons and necessities.

It is useful for the purpose of assisting our users: responding to your request, creating your order, answering your questions, managing the commercial relationship for a quotation, an order and its delivery or invoicing, compiling statistics, etc.

This collection may also be processed in the legitimate interest of AKENA, in particular in the fight against payment fraud and the management of unpaid bills.

The user's consent is also a condition for data collection. Consent is necessary for the sending of commercial information by email or mobile message and for the proposal of points of sale closest to your place of residence, in particular.

 

Who has access to your personal data?

Your personal data is collected by AKENA for the purposes explained above, and by other joint data controllers.

Your personal data may be passed on to our retailers, dealers and installation subcontractors for the provision of services related to your requests or necessary for the fulfilment of the tasks entrusted to them, such as delivery and assembly.

Personal data is not transmitted outside the European Union. It is not transferred to third parties.

However, your data may be transmitted to administrative authorities or law enforcement agencies to justify AKENA's legal obligations, particularly in the event of judicial and administrative requisitions.

 

How long do we keep your personal data?

Your data is kept for the time it takes to fulfil the purpose for which it was collected. It is then archived with restricted access for a further period of time. This is done for reasons strictly limited by law and for a legal period of retention and limitation.

Supporting documents such as order forms, delivery notes, customer and supplier invoices are kept for 10 years, in accordance with the obligation set out in Article 123-22 of the Commercial Code. This implies that the personal data contained in these supporting documents are kept for 10 years.

Data relating to inactive customers is deleted in accordance with the principle of limiting the duration of data retention as set out by the CNIL, i.e. 3 years from the last contact with the company. Your data will therefore be automatically deleted, and in particular you will no longer be included in our email and SMS mailing lists after 3 years of inactivity on our website.

 

What rights do you have to protect your personal data?

Our users have rights to manage their personal data:

  • Right of access to data, and in particular to obtain a copy of it
  • Right to rectify inaccurate information
  • Right to erase information contained in databases
  • Right to object and withdraw consent regarding your appearance in database files.
  • The right to object to profiling, which removes the targeting of solicitations based on your interests.
  • The right to portability, relating to the transmission of personal data.
  • The right to refer a matter to the CNIL (Commission nationale de l'informatique et des libertés): a complaint may be lodged if it is considered that the personal data processing policy is contrary to the regulations in force.
  • Right to effective legal recourse against the supervisory authority or against the data controller or a subcontractor: against a legally binding decision of a supervisory authority concerning them, or against the data controller if it is considered that the rights conferred by the European regulation have been violated by the use of personal data contrary to the regulation.
  • Right to be forgotten, which refers to the acceptance of a request to delete personal data.

 

How to exercise your rights

To ensure that your rights are exercised, you can contact AKENA FRANCE at any time by post at the following address:

AKENA FRANCE

Z.A. DE L'ERAUDIERE - 25, 31 RUE ERIC TABARLY

85170 DOMPIERRE SUR YON

Or by email to the following address: [email protected]

 

Other information

Data controller:

AKENA FRANCE

Z.A. DE L'ERAUDIERE - 25, 31 RUE ERIC TABARLY

85170 DOMPIERRE SUR YON

Representative of the data controller:

The Managing Director of the AKENA FRANCE group

Z.A. DE L'ERAUDIERE - 25, 31 RUE ERIC TABARLY

85170 DOMPIERRE SUR YON